Privacy Policy
This Privacy Policy (“Privacy Policy”) governs how Clickfix Cash and Carry Private Limited (“Clickfix”, “we”, “us” or “our”) through its website pricecompany.store (hereinafter referred to as “Website”) under the brand name Price Company processes, uses, collects, discloses, transfers, stores, and retains information of Users (“User” or “you” or “your”) who register on the Website or purchase Products at our offline physical store(s).
Clickfix recognizes the importance of privacy and the importance of maintaining the confidentiality of User Data (defined hereunder). Please note that our Website is an informational and registration platform only. All sales and transactions are conducted exclusively at our offline physical store(s). This Privacy Policy therefore applies to information collected through the Website as well as information collected during in-store purchases and interactions.
By accessing and using the Website, and/or by providing your information to register or avail our Services, you expressly agree to be bound by this Privacy Policy. We value the trust you place in us and respect your privacy, maintaining the highest standards for protection of User Data. You are requested to review this Privacy Policy from time to time to keep yourself updated with any changes or modifications made to the terms hereof.
Consent
By using the Website and the Services, and/or by providing your information for in-store purchases, you agree and consent to the collecting, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with this Policy, please do not use or access the Website.
User Data and Purpose of Collection
Personal data is information that enables us to identify any natural person (including you) or relates to an identified or identifiable natural person (“Personal Data”). When you access or use the Website, register an account, or make purchases at our physical store, you may provide, or we may collect, information that may specifically identify you or any other individual, including sensitive personal data or information (“SPDI”) such as financial information as detailed below.
Your privacy is important to us and we have taken steps to ensure that we do not collect more information than is necessary to provide our Services and to protect your account. Given below are the types of information (“User Data”) We may collect:
| Information Type | Data Collected | Purpose and Use |
|---|---|---|
| Personal / Registration Information | Name, address, phone number, email address, gender, date and/or year of birth, geographical location, PAN Number, and User preferences collected at the time of User registration on the Website. | For processing User registration and providing login credentials; verifying User identity; providing customer service and responding to queries, feedback, claims or disputes; sending notices, surveys, product alerts, communications and marketing materials; and making disclosures as required by law or regulations. |
| Billing Information | Billing details, delivery/pickup address, and payment confirmation information. | For facilitating purchase of Products and payment processing; in connection with any communication, transaction, or other services availed through the Website. |
| Transaction Information | Types and specifications of goods purchased in-store, transaction records, invoices, and any dispute records. | For maintaining purchase records linked to registered accounts; facilitating returns, exchanges, warranty claims, and after-sale support; and for regulatory compliance. |
| Browsing Information | IP addresses, browsing patterns, behavioral patterns on the Website, browser software, operating system, pages viewed, number of sessions, and unique visitor data. | To analyze interaction with our Website; to send promotional information; to serve and render notices, surveys, product alerts, and advertisements; and to improve the Website and our Services. |
| Log & Usage Information | Data about how you interact with the Website, including access dates and times, system activity, crashes, and names of relevant third-party services used. | To enable better functioning of the Website, for research and development, and to prevent technical glitches. |
| Information for Third-Party Analytics | Information collected via cookies and third-party analytics services about how you use and interact with our Website. No personally identifiable or payment-sensitive information is shared for analytical purposes. | For performing research or statistical analysis to improve the content and layout of the Website, improve Clickfix’s services, and for marketing and promotional purposes. |
In addition to the purposes outlined above, you may also voluntarily provide Personal Data to us, such as images, remarks, and feedback. This is completely optional, and we will use this Personal Data in connection with the purpose for which it was collected, or to improve our Products and Services.
Moreover, to the extent that Personal Data you share with us is not your own (for example, you are a representative of a User, or are sharing information on behalf of an employer, representative, or family member), you warrant that you have the right to provide such Personal Data, and you and the business with which you are associated shall be fully responsible for any liability arising from any such use.
When you purchase Products at our physical store and your order is linked to a registered account or delivery address, certain information including your name, contact details, delivery address, and transaction details may be used by our staff to process, fulfill, and deliver your order, or to provide after-sale support such as returns, refunds, or warranty claims.
Disclosure of User Data
We may share or disclose User Data only as permissible under Applicable Laws and as per the terms of this Privacy Policy. We may share your personal information in the course of providing Services and processing your transactions with different persons and entities such as affiliates or group companies, financial institutions, vendors, service providers, logistic partners, business associates, government and regulatory authorities, consultants, and internal departments.
- Third Party Service Providers: User Data may be shared with third-party service providers (including but not limited to data entry, database management, promotions, product and service alerts, delivery services, payment extension services, authentication and verification services, and logistics services) (“Service Providers”). These Service Providers are under a duty of confidentiality and are only permitted to use User Data in connection with the purposes specified herein.
- Intra-Group Transfer of Data: We may disclose and transfer User Data to Clickfix’s subsidiaries, group companies, affiliated companies, and/or their designated service providers.
- Sharing pursuant to Legal Obligations: We may also disclose and transfer User Data to our professional advisers, law enforcement agencies, insurers, government and regulatory organizations, when we believe in good faith that such transfer is necessary to comply with applicable law, including to: (i) conform to legal requirements or comply with legal process; (ii) protect our rights or property; (iii) fraud protection and credit risk reduction; (iv) prevent a crime or in the interest of national security; or (v) protect personal safety of our Users or the public.
- Improving our Business: We may use and share User Data to analyze usage trends, improve our services, develop new features, and enhance user experience. This may include sharing information with subsidiaries, affiliates, service providers, advertising agencies, or business partners who assist us in conducting research, implementing business improvements, or delivering relevant marketing communications. We may also transfer User Data to a potential buyer, acquirer, merger partner, or their advisors in connection with a sale, transfer, merger, consolidation, or restructuring of our operations and business.
Cookies
Clickfix uses “cookies” and similar tracking technologies such as pixel tags, web beacons, flask cookies to enhance User experience, improve our Services, and provide personalized content and advertisements. A “cookie” is a small text file that is stored on your device when you visit our Website. These cookies may be session-based (temporary) or persistent (stored for a longer duration). Our Website may also allow third-party services to place cookies on your device for analytics, advertising, or audience measurement. These third parties may collect information about your online activities over time and across different websites. We encourage you to review their privacy policies for more details.
Types of Cookies:
- Essential Cookies – Required for the proper functioning of our Website, including authentication, security, and maintaining user sessions.
- Performance & Analytics Cookies – Help us analyze User behavior, monitor website traffic, and improve service functionality.
- Personalization Cookies – Store User preferences and enhance User experience by remembering login details, language preferences, and other custom settings.
- Advertising & Marketing Cookies – Used to show advertisements, track engagement, measure advertising performance, and conduct audience analytics.
- Web Beacons & Pixel Tags – Tiny graphics embedded in emails or web pages to track usage, engagement, and the effectiveness of marketing campaigns.
How We use Cookies: Generally, Clickfix use cookies to identify User(s) and enable Clickfix to:
- access User’s registration information or account information so User(s) do not have to re-enter it;
- gather statistical information about usage by Users(s);
- research visiting patterns and help target advertisements based on User(s) interests;
- assist Clickfix’s partners to track User(s) visits to the Website; and
- track progress and participation on the Website.
Managing Cookies: By using our Website with your browser settings set to accept cookies, you consent to our use of cookies and tracking technologies in the manner described above. Users can modify their browser settings to accept, block, or delete cookies. Please note that if you choose to delete or block your cookies, you may lose the ability to save certain preferences such as your username and password, and may be required to re-enter login credentials upon each visit.
Minors
We do not knowingly collect, process, or store Personal Data of individuals under the age of 18 years. Our Services are intended for use only by individuals who have attained the age of majority and are legally permitted to engage in financial transactions under Applicable Laws. If we become aware that Personal Data of a minor has been collected without verifiable parental consent, we will take appropriate steps to delete such data. Parents or legal guardians who believe that a minor has provided their Personal Data may contact us using the details provided below to request deletion or exercise any other rights under Applicable Law. By accessing and using our Website or visiting our store, you confirm that you are at least 18 years of age or have obtained parental or legal guardian consent where required.
User Rights
In accordance with Applicable Laws, you may be entitled to a variety of legal rights regarding the collection and processing of your Personal Data. You may exercise these rights, either directly through the functionalities provided on the Website or by contacting us as outlined below (Grievance Officer). The rights available to Users include:
- the right to know if we process your Personal Data and the purposes of processing;
- the right to be informed about the Personal Data we collect and/or process about you;
- the right to know the details of the persons with whom we have shared your Personal Data;
- the right to access, modify, update, complete, or correct Personal Data about you;
- the right to request erasure or the right to be forgotten, meaning you can request deletion or removal of certain Personal Data we process about you;
- where processing of Personal Data is based on consent, the right to withdraw your consent to such processing; and
- the right to nominate a person to exercise your rights hereunder in case of death or incapacity.
Withdrawal of Consent & Data Deletion
You have the option, at any time while availing our services or otherwise, to deny consent or withdraw your consent given to us for using your User Information. In case of such withdrawal or denial of your consent, we reserve the option not to provide the services for which such User information was collection by us.
For withdrawing your consent, you may send an email to us at Support@pricecompany.com. Your withdrawal will become effective upon the receipt of an acknowledgment by you from us. We may be required to retain the User information post withdrawal of your consent for complying with applicable laws.
You also have the option, at any time while availing our services or otherwise, to request deletion or erasure of your User information held by us. Upon receipt of such request, we shall delete or anonymize your User information, unless retention of such information is required under applicable law, regulatory requirements, or for the establishment, exercise, or defence of legal claims, in which case such information shall be retained to the extent and for the duration mandated under applicable law. For deletion or erasure of your User information you may send an email to us at Support@pricecompany.com. Such deletion or erasure shall be carried out within a reasonable period, subject to applicable law.
Retention of Data
Clickfix retains your personal information in accordance with Applicable Laws, for a period no longer than is required for the purpose for which it was collected or as required under any Applicable Law. However, Clickfix may retain data related to you for the following reasons:
- To prevent fraud or future abuse;
- To respond to a question or complaint, or to show whether we gave you fair treatment;
- To establish, exercise, or defend our legal rights and/or defend against legal claims, or if required by law or for other legitimate purposes;
- To comply with legal rules applicable to us about keeping records or information, in which case we will retain your data for a minimum of 3 (three) years after your account has been terminated or longer depending on Applicable Laws; and
- Clickfix may continue to retain your data in anonymized form for analytical and research purposes.
Security Measures
Clickfix employs commercially reasonable security methods to prevent unauthorized access to the Website, to maintain data accuracy, and to ensure the correct use of the information held. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while Clickfix tries to protect the information it holds, Clickfix cannot guarantee the security of any information the User transmits and Users do so at their own risk.
Our servers are located within the territory of India, where your data is stored securely. We implement reasonable physical, administrative, and technical safeguards to help protect your personal information from unauthorized access, use, and disclosure. Please note that we will not ask you to share any sensitive data or information such as account/login passwords, financial information (bank details, OTPs, etc.) via email, telephone, SMS, or link. Please do not share such information with any person.
Changes to this Privacy Policy
Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Website. Once posted, the new Privacy Policy will be effective immediately. Your continued use of the Website shall be deemed to be your acceptance of the provisions of the updated Privacy Policy.
Grievance Officer
If you wish to correct or update any information you have provided, you may contact us by raising a request through the support channel available on the Website. In the event of loss of access to the Website, you may contact us by sending an e-mail to: Support@pricecompany.com.
In the event you wish to report a breach of this Privacy Policy, you may contact the designated Grievance Officer of the Company at:
Grievance Officer
Clickfix Cash and Carry Private Limited
1st Floor of South Wing “TWA - SJR - The Hub”
Survey Number 8, 2 & 9, Sarjapur Main Road, Sarjapur - Marathahalli Road, Bellandur, Bengaluru, Karnataka PIN- 560102, India
Email: Grievance@pricecompany.com
Time: Monday to Saturday (10:00 AM – 07:00 PM)
Customer Support
Email Id: Support@pricecompany.com